When Trust Is on the Line
Failed payments, incorrect invoices, and shopping basket issues were creating friction in important supporter journeys.
Aid to the Church in Need
Aid to the Church in Need (ACN) depends on its website to power vital donations and product sales that support its mission across the globe.
Digging Beneath the Surface
We investigated the WooCommerce setup from both a user and system perspective to identify the underlying issues rather than simply patching symptoms.
Practical Fixes, Lasting Stability
We stabilised payment processing, improved invoice generation, and resolved session and front-end logic problems.
Confidence Restored
The result is a smoother and more predictable experience for ACN supporters, with fewer barriers between users and the organisation's mission.